Web Development

iCatchIT Corporate Profile

We are an offshore Knowledge Process Outsourcing company operating in the Philippines and doing business in Australia, Japan, the Middle East, and the United States.

We are committed to significant cost savings with measurable increased service levels for clients.

Vision Statement

To be the global leader in outsourcing business process services in Finance and Accounting, CRM/Knowledge Process Marketing, Software Development, and Business Consulting.

Mission Statement

1. To provide finished projects that are on time, on track, and in budget.

2. To add value to our clients as a thinking partner.

3. To always explain the Total Cost of Offshoring before you sign and to otherwise maintain impeccable ethical standards throughout the organization.

Services

Finance and Accounting

Our KPO accounting services are perfect for accounting firms and departments looking for additional skilled accounting resources. As an offshore partner we can create competitive advantage for you with unmatched pricing and skills.

Software Development

Leave the management of your IT systems to our Software Development Center. We have world-class software development, systems engineering, and graphics arts personnel on staff and available to meet all your IT needs. These personnel are managed by leaders who understand the complexities of today’s businesses.

KPO Marketing

By providing a remote dedicated team of fluent English speaking personnel we are able to serve your customers, shorten your sales cycle, and build revenue for your organization. You need not worry about recruiting, screening, training, and managing your personnel.

Consulting

We have found that an outsider can be like a candle in the dark. Using tools like the Balanced Scorecard and Theory of Constraints, we can transform many of your most troublesome processes from dysfunctional and fragmented to integrated functionality and bring some order to the chaos that often has its roots in your historical evolution. That’s what we do as consultants.

Who We Serve

Our client base includes small to medium sized businesses (SMBs) and business units within larger organizations who want to control costs and boost service. We like to work with leaders who are looking to implement world-class technology in their day-to-day processes. These leaders are future-thinkers and are very conscious of the globalization trend. They want to know how advanced technologies can be leveraged within their organization to stay abreast of the 21st Century. Our customers see outsourcing as a proven yet innovative source of strategic competitive advantage that will help their organization compete into this century.

The Philippine Outsourcing Industry

The emergence of the outsourcing industry in the Philippines started in the early nineties when American companies began locating in the country to take advantage of cheaper labor and operating costs. Some of the industries that have gained from this shift are the manufacturing and the IT companies that have employed thousands of Filipino workers.

At the turn of the century, the Philippine outsourcing industry gave birth to another industry which rapidly gained popularity among American companies – the call center industry. Due to cheap labor, cultural fit, language familiarity, business process skills, and the friendly nature of Filipino workers, the call center industry promptly started to grow and the country soon became the ideal destination for call center operations. The industry soon spawned to other IT-enabled industries; providing IT solutions, software development, marketing services, accounting services to name a few. Because of the success of BPO services lead by the contact center industry, many other industries have sprouted. Transcription services soon became popular, from medical transcription, legal, to entertainment transcription.

Because of the success of the BPO industry, another wave is being felt among almost all sectors that constitute the industry. Taking a cue from India, the industry is slowly embracing yet another type of outsourcing; Knowledge Process Outsourcing, the practice of offshore outsourcing tasks that now involves core processes, analysis, and strong domain expertise. KPO presence is already being felt in the Philippines. Traditional BPO providers that used to offer basic business processes now offer in-depth and sophisticated processes; from basic accounting to financial capability assessment; from plain outbound campaigns to market research development; and from simple software and web development to the more complex software architecture and systems engineering.

Founders and Company Beginnings

After being President of Farcite Inc., Jonathan Corners, a Software Architect, thought of setting up his own BPO company in Cebu, Philippines. Upon careful evaluation of the location, he concluded that Cebu was a perfect place to set up a Regional Headquarters, an extension of his Logical Designs, Inc., company in California. Aside from the perfect weather, Jonathan noted the level of infrastructure, the skills level of the workers, universities, and the peace and order situation of Cebu, Philippines.

While in a playful mood, Jonathan, together with business partner Sachiyo Nomura, a Quality Assurance Specialist specializing on international trade, and Cecilia Casas, a Human Resources specialist, they thought of a catchy name for their business. They wanted to evoke a sense of ownership to their clients, relaying the message that anyone can author, create and own their own IT application. iGotIT was one of the few contenders for the business name. The name got harder to pronounce after some time. Hence, “iCatchIT” came into being.

iCatchIT formally began operations on August of 2004 immediately with two accounts, an accounting program for a California-based accounting firm, and a web development project for a Cars business based in Japan. From there, iCatchIT grew their business to Australia, the Middle East, and to other parts of the US.

Historical Markers and Milestones